APRIL V. SYKES
IT Project Manager | Infrastructure & Operations Management

CONTACT INFORMATION
Portfolio: https://aprilsykes.dev
Location: Pacific Northwest, Washington State
Availability: Immediate

PROFESSIONAL SUMMARY
IT project management professional with 20+ years of infrastructure operations and technical leadership experience. BAS-IS degree completed in 2026 at Olympic College with academic honors. CAPM certification is a future professional goal. Proven success coordinating cross-functional teams, driving process improvements, and delivering reliable enterprise operations.

CORE COMPETENCIES
- IT Project Management and Coordination
- Team Leadership and Stakeholder Communication
- Infrastructure Operations and Systems Administration
- Process Improvement and Service Delivery
- Risk Assessment and Change Management
- Vendor Management and Technical Documentation
- Agile and Scrum Collaboration
- Budget and Resource Planning

EDUCATION
Bachelor of Applied Science in Information Systems (BAS-IS)
Olympic College | Completed 2026
Academic Honors: Summa Cum Laude | President's Scholar (10 terms) | Herbert G. Goodman Academic Merit Scholarship (2024)

CERTIFICATIONS AND TRAINING
- CAPM (Certified Associate in Project Management) - Future Goal
- Cisco CCNA Certifications (Verified)
- TestOut PC Pro, Network Pro, Linux Pro Certifications
- CompTIA A+ Certified
- Ongoing professional development in Agile, Scrum, and modern PM practices

PROFESSIONAL EXPERIENCE

Dell Technologies (CHI/Jewish Hospital and UofL Health partnership) | 2008-2023
Systems Team Lead and Operations Coordinator
- Led cross-functional technical teams supporting 24x7 healthcare operations
- Coordinated infrastructure projects across multiple departments and facilities
- Improved incident response speed and service efficiency through process redesign
- Maintained high service reliability for critical systems and operations
- Managed vendor engagement, documentation standards, and escalation workflows

Olympic College | 2023-2024
IT Technician
- Delivered campus IT support across faculty, staff, and lab systems
- Supported system updates, security patching, and endpoint reliability improvements
- Assisted with technical troubleshooting and service request resolution at scale

Previous Roles | 2003-2008
Computer Operations Specialist and Systems Administrator
- Built foundation in enterprise IT operations, system administration, and team coordination

TECHNICAL SKILLS
Operating Systems: Windows Server, Linux, Unix
Networking: TCP/IP, DNS, DHCP, VPN, Cisco technologies
Databases: SQL Server, Oracle, MySQL
Tools: Microsoft Project, Jira, Confluence, SharePoint, Teams
Cloud: AWS and Azure fundamentals
Scripting: PowerShell and Bash fundamentals

CAREER OBJECTIVE
Pursuing IT Project Manager and Assistant Project Manager opportunities where deep infrastructure experience, proven team leadership, and project delivery discipline can drive measurable business outcomes.

REFERENCES
Professional references available upon request.

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Keywords: IT Project Manager, Assistant Project Manager, Technical Project Manager, Project Coordinator, Systems Analyst, IT Operations, Infrastructure Management, CAPM Future Goal, Agile, Scrum, Stakeholder Management, Vendor Management, Process Improvement, Pacific Northwest, Washington