APRIL V. SYKES
Assistant Project Manager | IT Project Coordination | Technical Operations

CONTACT INFORMATION
Portfolio: https://aprilsykes.dev
Location: Pacific Northwest, Washington State
Availability: Immediate

PROFESSIONAL SUMMARY
Experienced professional with 20+ years in infrastructure operations, technical leadership, and cross-functional coordination. BAS-IS completed in 2026 with academic honors. CAPM certification is a future professional goal. Strong fit for Assistant Project Manager roles requiring technical depth, stakeholder communication, and disciplined delivery.

CORE PROJECT MANAGEMENT COMPETENCIES
- Project Coordination and Status Reporting
- Team Leadership and Cross-functional Collaboration
- Stakeholder Communication and Documentation
- Process Improvement and Operational Excellence
- Risk Tracking and Issue Escalation
- Resource Planning and Task Prioritization
- Vendor Coordination and Service Management
- Change Management and Quality Support

EDUCATION AND CREDENTIALS
Bachelor of Applied Science in Information Systems (BAS-IS)
Olympic College | Completed 2026
Academic Honors: Summa Cum Laude | President's Scholar (10 terms) | Herbert G. Goodman Academic Merit Scholarship (2024)

- CAPM (Certified Associate in Project Management) - Future Goal
- Cisco CCNA Certifications (Verified)
- TestOut PC Pro, Network Pro, Linux Pro Certifications
- CompTIA A+ Certified

PROFESSIONAL EXPERIENCE

Team Lead and Project Coordinator | Dell Technologies Partnership
CHI/Jewish Hospital and UofL Health | 2008-2023
- Coordinated technical teams in high-availability healthcare operations
- Managed stakeholder communication across clinical, technical, and operations groups
- Improved response efficiency through process and workflow redesign
- Supported planning, execution, and reporting for infrastructure initiatives
- Maintained documentation standards and delivery visibility for leadership

Systems Analyst and Operations Coordinator | Dell Technologies Partnership
CHI/Jewish Hospital and UofL Health | 2008-2015
- Supported cross-department implementations and operational improvements
- Maintained project and process documentation for enterprise systems
- Coordinated change activities and technical handoffs across teams

IT Technician | Olympic College | 2023-2024
- Delivered support for large-scale campus endpoint and system operations
- Resolved hardware and software incidents and improved service continuity
- Assisted with patching, security hygiene, and endpoint setup

TOOLS AND METHODS
- Microsoft Project, Jira, Confluence, SharePoint, Teams
- Agile and Scrum collaboration practices
- ITIL service management principles
- Technical documentation and SOP management

WORK PREFERENCES
- Open to full-time and contract opportunities
- Remote, hybrid, or on-site options
- Available for regional travel as needed

REFERENCES
Professional references available upon request.

---
Keywords: Assistant Project Manager, IT Assistant Project Manager, Project Coordinator, Technical Project Coordinator, Project Analyst, Stakeholder Communication, Team Leadership, Process Improvement, IT Operations, Infrastructure Projects, CAPM Future Goal, Pacific Northwest, Washington