APRIL V. SYKES
IT Assistant Project Manager | Technical Project Coordination | Operations Support

CONTACT INFORMATION
Portfolio: https://aprilsykes.dev
Location: Pacific Northwest, Washington State
Availability: Immediate

PROFESSIONAL SUMMARY
Experienced IT professional with 20+ years in infrastructure operations, systems support, and technical leadership. BAS-IS completed in 2026 with academic honors. CAPM certification is a future professional goal. Brings a strong delivery mindset, dependable communication, and practical coordination skills to IT Assistant Project Manager roles.

CORE COMPETENCIES FOR IT ASSISTANT PM ROLES
- IT Project Coordination and Task Tracking
- Technical Documentation and Communication
- Infrastructure Operations and Service Support
- Team Collaboration and Stakeholder Alignment
- Risk and Issue Management Support
- Change Management Coordination
- Quality and Testing Support
- Vendor Engagement and Follow-through

EDUCATION AND CREDENTIALS
Bachelor of Applied Science in Information Systems (BAS-IS)
Olympic College | Completed 2026
Academic Honors: Summa Cum Laude | President's Scholar (10 terms) | Herbert G. Goodman Academic Merit Scholarship (2024)

- CAPM (Certified Associate in Project Management) - Future Goal
- Cisco CCNA Certifications (Verified)
- TestOut PC Pro, Network Pro, Linux Pro Certifications
- CompTIA A+ Certified

PROFESSIONAL EXPERIENCE

IT Team Lead and Technical Coordinator | Dell Technologies Partnership
CHI/Jewish Hospital and UofL Health | 2008-2023
- Coordinated technical teams across 24x7 healthcare environments
- Supported delivery of upgrades, rollouts, and infrastructure improvements
- Improved response efficiency and operational consistency through process updates
- Maintained documentation quality, escalation discipline, and stakeholder communication

Systems Analyst and Infrastructure Support | Dell Technologies Partnership
CHI/Jewish Hospital and UofL Health | 2008-2015
- Assisted infrastructure initiatives and service optimization efforts
- Supported technical planning, execution tracking, and change activities
- Coordinated with project and operations teams on implementation details

IT Technician | Olympic College | 2023-2024
- Provided support for large campus technology environments
- Resolved hardware, software, and endpoint support issues
- Assisted with security patching and system maintenance workflows

TECHNICAL SKILLS
Project Tools: Microsoft Project, Jira, Confluence, SharePoint, Teams
Infrastructure: Windows Server, Linux, enterprise networking, databases
Operations: Service support, incident workflow, documentation standards
Methods: Agile, Scrum, ITIL-aligned practices

TARGET OPPORTUNITIES
- IT Assistant Project Manager
- Assistant IT Project Manager
- IT Project Coordinator
- Technical Project Coordinator
- Project Analyst (technical environments)

WORK PREFERENCES
- Open to full-time and contract positions
- Remote, hybrid, or on-site settings
- Available for regional travel as required

REFERENCES
Professional references available upon request.

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Keywords: IT Assistant Project Manager, Assistant IT Project Manager, IT Project Coordinator, Technical Project Coordinator, IT Project Support, Infrastructure Operations, Team Leadership, Stakeholder Communication, Process Improvement, CAPM Future Goal, Pacific Northwest, Washington