APRIL V. SYKES
IT Project Manager | Technical Project Leadership | Infrastructure Delivery

CONTACT INFORMATION
Portfolio: https://aprilsykes.dev
Location: Pacific Northwest, Washington State
Availability: Immediate

PROFESSIONAL SUMMARY
IT Project Manager with 20+ years of experience in infrastructure operations, enterprise systems, and technical team leadership. BAS-IS completed in 2026 with distinguished academic honors. CAPM certification is a future professional goal. Demonstrated success in high-availability environments requiring clear communication, strong execution, and operational reliability.

CORE IT PROJECT MANAGEMENT COMPETENCIES
- Technical Project Planning and Execution
- Infrastructure and Operations Management
- System Implementation and Migration Coordination
- Service Reliability and Incident Reduction
- Stakeholder Communication and Executive Reporting
- Vendor Management and Procurement Coordination
- Change Management and Risk Mitigation
- Cross-functional Team Leadership

EDUCATION AND CREDENTIALS
Bachelor of Applied Science in Information Systems (BAS-IS)
Olympic College | Completed 2026
Academic Honors: Summa Cum Laude | President's Scholar (10 terms) | Herbert G. Goodman Academic Merit Scholarship (2024)

- CAPM (Certified Associate in Project Management) - Future Goal
- Cisco CCNA Certifications (Verified)
- TestOut PC Pro, Network Pro, Linux Pro Certifications
- CompTIA A+ Certified

PROFESSIONAL EXPERIENCE

IT Team Lead and Technical Project Manager | Dell Technologies Partnership
CHI/Jewish Hospital and UofL Health | 2008-2023
- Led 24/7 data center operations across 3 shifts for a major Healthcare IT account, managing a 12-person team across U.S. and India-based staff.
- Coordinated system upgrades, implementations, and service transition activities
- Drove process improvements that reduced incident response time and increased efficiency
- Maintained service continuity and reliability for mission-critical systems
- Managed vendor collaboration and delivery accountability for major initiatives

Systems Analyst and Infrastructure Coordinator | Dell Technologies Partnership
CHI/Jewish Hospital and UofL Health | 2008-2015
- Supported enterprise infrastructure projects and technical modernization efforts
- Coordinated change activities, documentation, and technical dependencies
- Partnered with stakeholders to align technical execution with business needs

TECHNICAL SKILLS
Infrastructure: Windows Server, Linux, enterprise networking, virtualization
Networking: TCP/IP, DNS, DHCP, VPN, Cisco environments
Databases: SQL Server, Oracle, MySQL
Tools: Microsoft Project, Jira, Confluence, SharePoint, Teams
Methods: Agile, Scrum, ITIL service management

TARGET ROLES
- IT Project Manager
- Technical Project Manager
- Infrastructure Project Manager
- Systems Project Manager
- Program Coordination with technical delivery focus

WORK PREFERENCES
- Open to remote, hybrid, and on-site roles
- Available for implementation travel when required
- Flexible schedule for project milestones and go-live activities

REFERENCES
Professional references available upon request.

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Keywords: IT Project Manager, Technical Project Manager, Infrastructure Project Manager, Systems Project Manager, Enterprise IT, Healthcare IT, Project Delivery, Stakeholder Management, Vendor Management, CAPM Future Goal, Agile, Scrum, Pacific Northwest, Washington